*Please note, due to the nature of our products, and for the safety of our staff, we do not accept returns.*
Returns For A Defective Item:
All defects must be reported within the first 30 days of receiving the product.
Please note, Adult Store may administer troubleshooting efforts before deeming a product defective.
Please allow up to 10 business days for your inquiry to be processed.
What if my defective item arrived more than 30 days ago?
After the first initial 30 days, please contact the manufacturer directly for assistance. You can access the manufacturers’ contact information by visiting their websites.
Refund for Lost, Damaged or Stolen Package
Adult Store is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. To file a claim, please click here.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
*By deselecting shipping protection, Ella Paradis is not liable for lost, damaged, or stolen items.
Due to the personal nature of our products we’re unable to accept returns; nor will we administer an exchange for a product unless the item is defective. Any product that is opened (meaning the seals have been broken) and/or has come into contact with any body part or bodily fluid will not be accepted and will be deemed non-resalable. This is for the well-being and happiness of our customers and our staff.
Order Cancellation For A Refund:
Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery or mark the package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a refund followed by an email notification to the address we have on file.